Klasterina | Budget Benchmarking for Smarter Financial Planning

Information We Collect

When you create an account with us, we gather certain personal details to make your learning experience work smoothly. This includes your name, email address, and any profile information you choose to share. We also collect payment information if you purchase courses, though this is processed securely through trusted payment providers who handle sensitive financial data.

Beyond the basics, our platform automatically tracks your learning activities—which courses you enroll in, your progress through lessons, quiz scores, and time spent on different materials. This isn't about surveillance; it helps us understand how you learn and where you might need extra support. Your interaction with course content, discussion forums, and assignments all create valuable data that shapes your personalized learning path.

Data We Gather Directly From You

Account Registration Information – When signing up, you provide basic identifiers like your full name, email address, and chosen password. Some courses may require additional details such as educational background or professional experience to tailor content appropriately.
Profile and Preferences – You can customize your learning experience by adding profile pictures, bio information, language preferences, and notification settings. These choices help us deliver content in ways that match your needs.
Payment and Billing Data – For paid courses or subscriptions, we collect billing information including payment method details. This data is encrypted and processed through secure payment gateways that comply with industry standards.
Communication Records – Messages you send to instructors, support teams, or fellow learners through our platform are stored to maintain conversation history and improve service quality.

Information Collected Automatically

Learning Analytics – Our system tracks course enrollment dates, lesson completion rates, assessment scores, video watch time, and exercise attempts. This creates a comprehensive picture of your learning journey and helps identify areas where additional resources might help.
Technical Usage Data – We log IP addresses, browser types, device information, operating systems, and access times. These technical details help us debug issues, prevent security threats, and ensure the platform runs smoothly across different devices.
Interaction Patterns – Click paths, navigation sequences, search queries, and feature usage are recorded to understand how people move through our platform. This guides us in making the interface more intuitive.

Third-Party Sources

Sometimes we receive information about you from external sources. If you sign up using social media authentication, we get basic profile data from those platforms. Educational institutions partnering with us may share enrollment records or credentials. We also work with marketing partners who provide demographic insights that help us reach potential learners with relevant course recommendations.

Use of Your Information

The data we collect serves multiple purposes, all aimed at delivering quality education and maintaining a functional platform. First and foremost, we use your information to manage your account—verifying your identity, processing enrollments, tracking progress, and issuing certificates when you complete courses. Without this data, the basic mechanics of online learning simply wouldn't work.

We also analyze learning patterns to personalize your experience. By examining which topics you engage with most, where you struggle, and what pacing works best for you, we can recommend relevant courses and adjust content delivery. This isn't guesswork—it's data-driven education design that adapts to individual learning styles.

                        
                            Primary Uses of Your Data
                        
                                Platform Operation and Maintenance – Your information enables core functions like account authentication, course access management, progress tracking, and technical support. We need this data to keep the platform running reliably.
                            
                                Educational Delivery and Assessment – We use learning data to grade assignments, provide feedback, generate performance reports, and award certifications. Instructors access relevant student information to guide their teaching effectively.
                            
                                Personalization and Recommendations – Based on your interests, skill level, and learning history, we suggest courses that match your goals. Our algorithms look at patterns across thousands of learners to predict what might benefit you next.
                            
                                Communication and Updates – We send emails about course updates, new content releases, platform changes, and promotional offers. You control most of these notifications through your account settings.
                            
                                Analytics and Improvement – Aggregated, anonymized data helps us understand what works and what doesn't. We study completion rates, satisfaction scores, and engagement metrics to refine our courses and platform features.
                            
                                Security and Fraud Prevention – Usage patterns and technical logs help detect suspicious activity, prevent unauthorized access, and protect against abuse of our services.

There are also legal and operational necessities. We may use your information to comply with regulations, respond to legal requests, enforce our terms of service, and resolve disputes. And if we undergo business changes—like mergers or acquisitions—your data may be part of transferred assets, though always subject to the same privacy protections.

Data Collected Through External Tools

Our platform integrates several third-party services that enhance the learning experience but come with their own data collection practices. Video hosting providers, analytics tools, payment processors, and communication platforms all play roles in delivering our courses. Each of these partners has access to certain information necessary for their specific functions.

For instance, when you watch a video lesson, the hosting service (often YouTube or Vimeo) collects viewing data under their own privacy policies. Payment processors like Stripe or PayPal handle transaction details according to their security standards. Email service providers manage communication delivery and track open rates to help us improve messaging effectiveness.

Video and Media Hosting Services – Course videos are hosted on external platforms that track viewing behavior, playback statistics, and device compatibility data. These services may set their own cookies and collect IP addresses to deliver content efficiently across global networks.
Analytics and Performance Monitoring – We use tools like Google Analytics to understand traffic patterns, user demographics, and site performance. These services aggregate data across many websites to provide industry benchmarks and behavioral insights.
Payment Processing Partners – Financial transactions are handled by PCI-compliant payment gateways that collect and encrypt payment card information, billing addresses, and transaction histories. We never store complete credit card numbers on our own servers.
Communication and Support Tools – Chat widgets, email platforms, and help desk software process your messages and support tickets. These tools may analyze conversation content to improve automated responses and categorize issues.
Learning Management Integrations – If your employer or educational institution provides access to Klasterina, we may integrate with their systems to share progress reports, completion records, and assessment scores as authorized by your organization.

We carefully vet these partners and choose services with strong privacy practices. However, once data leaves our platform for these external tools, it's governed by their respective privacy policies. We encourage you to review those policies to understand how each service handles your information.

Data Security and Privacy

Protecting your information is a priority that shapes how we build and maintain our platform. We employ industry-standard encryption for data transmission—everything sent between your browser and our servers is encrypted using TLS protocols. Stored data is also encrypted, particularly sensitive information like passwords (which are hashed using strong cryptographic algorithms) and payment details.

Access to personal data within our organization is restricted. Only employees and contractors who need information to perform their jobs can view it, and they're bound by confidentiality agreements. We regularly audit access logs to detect any unusual patterns. Our systems are monitored 24/7 for security threats, and we maintain backups to prevent data loss from technical failures.

                        
                                Technical Safeguards – We use firewalls, intrusion detection systems, and regular security testing to protect against unauthorized access. Our infrastructure is hosted with reputable cloud providers who maintain physical security controls and redundant systems.
                            
                                Data Retention Policies – We keep your information only as long as necessary for educational purposes and legal compliance. Account data remains active while you use our services, but you can request deletion at any time. Some records, like certificates and transcripts, may be retained longer for verification purposes.
                            
                                Employee Training and Protocols – Our team receives ongoing training about privacy practices, data handling procedures, and security threats. We maintain clear protocols for responding to data breaches or security incidents, including user notification procedures.

Despite our best efforts, no system is completely invulnerable. We can't guarantee absolute security, but we commit to continuously improving our defenses and responding promptly if issues arise. If a data breach occurs that affects your information, we'll notify you according to applicable laws and work quickly to mitigate any harm.

Cookie Usage

Like most websites, we use cookies and similar tracking technologies to make our platform work properly and understand how people use it. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in, and analyze site performance. Some are essential for basic functionality, while others help us improve the user experience.

Essential cookies handle authentication, session management, and security features—without these, you couldn't stay logged in or access your courses. Analytics cookies track how visitors navigate the site, which pages are most popular, and where people encounter problems. Marketing cookies help us show relevant ads and measure campaign effectiveness. You can control non-essential cookies through your browser settings or our cookie preference center, though disabling certain cookies may limit platform functionality.

Regulatory Compliance

We're committed to following applicable data protection laws wherever we operate, including GDPR for European users, CCPA for California residents, and other regional privacy regulations. This means respecting your rights to access, correct, delete, or export your personal information. You can exercise these rights through your account settings or by contacting our support team.

For users in regions with strict privacy laws, we provide additional protections—like obtaining explicit consent for certain data processing activities, appointing data protection officers where required, and maintaining detailed records of how we handle personal information. We regularly review our practices to ensure ongoing compliance as privacy laws evolve.

How to Contact Us

If you have questions about this privacy policy, want to exercise your data rights, or need clarification about our practices, our support team is here to help. You can reach us through the contact channels provided on our platform, and we'll respond as quickly as possible. We take privacy concerns seriously and are committed to addressing any issues you raise about how your information is handled.

Privacy Policy